Returns policy - L37
  1. RIGHT TO WITHDRAW

    9.1. The User/Customer being the consumer who has executed a remote contract may withdraw from such a contract without reason by submitting a relevant notice in writing within ten days. For the above time limit to be considered observed, it is sufficient to send notice before it expires. Such a notice may be sent by mail to the following address: Ul. Kisielewskiego 18/28, 42-215 Częstochowa , Poland, Poland.

    9.2. If the contract is withdrawn from, it is considered not executed and the consumer is released from any obligations thereunder. The parties’ mutual consideration must be returned in non-altered condition, unless and to the extent any such alteration was necessary for normal handling. Such a return should be effected without delay, however, no later than within fourteen days. If the consumer has made any advance payments, statutory interest accrued thereon from the date of such advance payment shall be due and payable.

    9.3. Unless otherwise instructed by the consumer, the Service Provider/Seller shall transfer the money back to the bank account designated by the consumer.

    9.4. The ten-day time limit that the consumer has to withdraw from the contract shall commence, for the Sale Contract, on the date the Merchandise is issued or, for the contract for Online Services, on the date of contracting.

    9.5. The consumer will not have the right to withdraw from a remote contract if: (1) services have been commenced upon the consumer’s consent before the expiry of the time limit set out above in par. 8.1 and 9.4; (2) the consumer has removed the original packaging of audio or video recordings or any such content recorded on IT data carriers; (3) such a contract is for services where prices or fees depend solely on the price movement on the financial market; (4) the contracted services are tailored to the consumer’s specifications provided in his/her order or are strictly consumer-specific; (5) the contracted services are by their nature non-returnable or concern fast-spoiling items; (6) such a contract is for delivery of press; or (7) such a contract is for services in gambling games and betting.

  2. RIGHT TO EXCHANGE

    10.1. Notwithstanding the provisions in sections 7 and 8 of these Terms and Conditions, the Customer has the option to exchange the Merchandise for any other Merchandise available in the Online Store within 10 days of receipt of the Merchandise without reason. For the above time limit to be considered observed, it is sufficient to send notice before it expires. Such a notice can be sent by mail to the following address: Ul. Kisielewskiego 18/28, 42-215 Częstochowa, Poland, Poland, or via e-mail to: klient@loft37.pl. The right to return the items does not apply when a client is buying individually customised shoes. 

    10.2. Exchange for other Merchandise with the characteristics as defined by the Customer is possible subject to availability in the Online Store. If there is a discrepancy between the price of the Merchandise returned for exchange and that of the Merchandise exchanged for it, the difference will be charged or credited to the Customer accordingly. Merchandise returned for exchange as aforesaid should be in new condition, which has not been altered, except to the extent necessary for normal handling. The Customer is requested to return the Merchandise to the following address: Ul. Kisielewskiego 18/28, 42-215 Częstochowa, Poland, Poland.

    10.3. The costs of sending back the Merchandise to the Seller will be borne by the Customer. The costs of shipping the new Merchandise to the Customer will be borne by the Seller. The Seller commits itself to exchange the Merchandise without delay, however, no later than within fourteen days of receipt of the Merchandise for exchange by the Seller.

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